How can we help you?
Is the rebuild value the same as the purchase value?

No, this is not the same. The rebuild value is the amount needed to rebuild your home on the same location, with the same size and for the same purpose. The purchase price is the value of the house, including the land on which it stands.

What happens if I do not pay the premium on time?

If the premium for your insurance is not or not fully paid, the coverage of your insurance is withdrawn and your house and / or contents are not insured.

What to do after a burglary?

1. First contact the police for the official investigation. Then report to the police station to give an account of what exactly happened and what items were damaged or stolen. When you later find that more items were stolen or damaged, you can file an additional report. The police will give you copy of each report.

2. Report the damage as soon as possible to BSure. We will send you a claim form.

3. Fill out the form, sign it and send it to us with the purchase invoices. We make sure that your claim is processed as soon as possible.

Which amount of damage should I report for contents?

Basically, you are insured for the replacement value. You therefore claim the current replacement value if an item has been lost or destroyed entirely. If repair is possible, you will be reimbursed for the repair costs, often supplemented by an additional compensation for the loss of value of the item(s).

What to do in case of water damage?

Try to limit the damage and let items dry as soon as possible.

Please contact us in case of permanent damage. We will send you a claim form. Fill it out, sign it and return it with all relevant documentation such as purchase receipts. We will process the claim as soon as possible. We may send an inspector to assess the damage, so it is important that you do not discard the damaged items right away.

How do I adjust the insured sum of my insurance?

If you want to adjust the insured sum, please contact our customer service at +1 721 542 0000 or through the contact form on our site.

Am I over-insured for medical expenses if I already have health insurance?

The coverage for medical expenses is an addition to the coverage of your health insurance.

The compensation for expenses made abroad for necessary medical care depends on the rates that apply in the country where you received the care. You may have to pay extra, or even get no compensation from your insurer at all. Travel insurance includes coverage for medical expenses to cover these costs.

Can I take out travel insurance for my internship?

No. Travel insurance only provides coverage if you are abroad on holiday. To be insured during your internship you can take out a separate insurance. Contact us at +1 721 542 0000 or through the contact form for more information.

How can I take out a travel insurance with BSure?

It’s easy. Answer a few questions on our website to calculate your premium. If you wish to apply for the insurance, you can do this through the application forms on our website!

What is covered as luggage?

The luggage that you take on holiday for personal use is covered against against theft, loss or damage. Items purchased during the trip are insured up to a certain amount. The amount of your compensation in case of damage is specified in the terms and conditions and the product information on our site.

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